Returns & Exchanges
At Yado African & Caribbean Market, we prioritize the quality of our authentic food products and offer a 7-day return policy for unopened items and a 24-hour claim window for perishables. Please note that for safety and hygiene reasons, certain fresh and frozen goods may only be eligible for exchange or credit if they are found to be defective.
Contact Customer Support
Email our support team within the eligible return period with your order number and clear photos of the items you wish to return or exchange.
Await Verification
Our team will review your request to ensure it meets our health and safety standards for food handling and provide you with a return authorization code.
Package Your Items
Securely pack the unused, shelf-stable items in their original packaging, ensuring the return authorization code is clearly visible on the outside of the box.
Receive Refund or Credit
Once your return is received and inspected at our facility, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing